The Billings Gazette, St. Louis Post-Dispatch and The Times of Northwest Indiana received an award for "Exceptional Achievement, recognizing leadership, collaboration and execution by enterprise management teams benefiting all of Lee." An interesting note included in that announcement:
Because of the initiative and unqualified success, more regional call centers are being added to cover all of Lee.
When the Post-Dispatch outsourced its call center to Indiana, there were layoffs.
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